Privacy policy - Duroc d'Olives

The website URL www.durocdolives.com (hereafter: the “Website”) is provided by:

Duroc D’Olives bvba (hereafter “DUROC D’OLIVES”, “We” and “Us”)

Smalle Heerweg 160

9080 Lochristi

Belgium

VAT BE 0841.219.632

info@durocdolives.be

Why this privacy declaration?

Every person who visits the Website (hereinafter the “Visitor“) and every person who uses our services (hereinafter the “Customer“) almost inevitably discloses certain personal data. These personal data constitute information that allows us to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more personal data and you as a natural person. The Visitor and the Customer are hereinafter also referred to collectively as the “Data Subject“.

We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference in this Privacy Statement to the GDPR is a reference to the Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Through this Privacy Declaration, every Data Subject is informed of the processing activities that DUROC D’OLIVES may carry out with their personal data. DUROC D’OLIVES reserves the right to modify this Privacy Statement at any time. Any substantial modification will be clearly communicated to the Data Subject. We advise the Data Subject to consult this document regularly.

Who processes your personal data?

2.1. Controller

DUROC D’OLIVES alone or in cooperation with others determines which personal data are collected, as well as the purpose and means of processing these personal data. Consequently, DUROC D’OLIVES is a “controller” within the meaning of the GDPR.

DUROC D’OLIVES has taken appropriate technical and organisational measures to protect the personal data of its Visitors and Customers. DUROC D’OLIVES uses a variety of appropriate security technologies and procedures to protect your personal data from unauthorised access, use or disclosure. DUROC D’OLIVES ensures that supplied personal data are securely stored in a controlled environment.

2.2. Processor(s)

DUROC D’OLIVES uses carefully selected “data processors” to process the visitors’ and customers’ personal details. A processor is a natural or legal person who processes personal data at the request of or on behalf of the controller. The processor is obliged to ensure the security and confidentiality of the personal data. The processor shall always act in accordance with the instructions of the controller.

DUROC D’OLIVES shall use the following categories of “processor”:

Companies we have engaged for marketing purposes;
Companies we have engaged for ICT technical support and hosting purposes;
Companies we have engaged for administrative purposes (e.g. CRM system);
Companies we engage for communication purposes (e.g. live chat on the website);
Companies we engaged for logistical purposes (e.g. order picking, delivery, etc.);
Companies we engage for analytical purposes;
Companies we engage for payment purposes.

In order to ensure optimum protection of the Data Subjects’ personal data, DUROC D’OLIVES has entered into the necessary contractual arrangements with the above-mentioned data processors to ensure that they apply the same high standards as DUROC D’OLIVES.

On what legal basis are your personal data processed?

In accordance with the GDPR, we process personal data on the basis of the following legal grounds:

Based on the performance of the contract as agreed with the Customer, or the exercise of pre-contractual steps taken at the request of the Data Subject; or
On the basis of complying with legal or regulatory provisions, relating to the management of the contractual relationship with the Customer, in particular invoicing;
On the basis of our legitimate interest to respond to information requests from Visitors and Customers;
Based on our legitimate interest to send promotional offers (direct marketing) to our Customers;
Based on the express consent for sending promotional offers (direct marketing) to Visitors.

What personal data are processed?

DUROC D’OLIVES undertakes to collect and process only those personal details that are relevant and necessary for the purposes for which they are processed.

How much and which personal data DUROC D’OLIVES collects about you depends on your use of the Website and/or our services. The collection of personal data is further increased by the more intensive use of our Website and our services. In general, Customers will disclose more personal data than Visitors. Specifically, we process the following categories of personal data:

Customers

Personal identification data (name, first name, address, login data);
Contact details (telephone number and e-mail address);
Financial identification data (bank details);
Personal data (gender, age, date and place of birth, nationality);
…

These personal data are collected when the Customer places an order through our Website. Other personal data may be collected at a later date, for example as part of our after-sales service.

Visitors:

Personal identification data (name, first name, address, login data);
Contact details (telephone number and e-mail address);
Electronic identification data (cookies, IP address);
…

This personal data is collected when you visit our Website and in particular when you fill in and submit our contact form.

For what purposes are your personal data used?

The processing of your personal data is essential for the proper functioning of the Website and the services associated with it. The collection of personal data is further expanded as the Data Subject makes more intensive use of our Website and our services.

The processing is done exclusively for the following well-defined purposes:

Customers:

Customer management: customer administration, order management, deliveries, invoicing, credit check, support and complaint monitoring.
Personalised marketing and advertising. In this case, the Customer has the right to unsubscribe at any time.
- Visitors:
Answering information requests via the contact form on the Website;
Personalised marketing and advertising if the Visitor has expressly agreed to this. In that case, the Visitor is free to withdraw his consent at any time.

Furthermore, the personal data of the Data Subject can also be used for the following purposes:

Management of disputes.
Protection against fraud and offences.

We also use cookies to recognise (the IP address of) Visitors and to provide them with a personalised user experience, to remember their technical choices and to detect and correct any errors on the Website. Consult our Cookie Policy for more information on how we use cookies.

When you visit the Website, some data is collected for statistical purposes. Such data are necessary to optimise the use of our Website. These data are: presumed place of consultation, hour and day of consultation, which pages were visited, etc. In order to optimally protect your privacy, these data are always anonymised.

Under no circumstances will we collect sensitive personal data, such as data about your race, political opinions, health, religious and other convictions, sexual orientation and the like.

The person concerned always provides DUROC D’OLIVES with the personal details himself and is thus able to exercise a certain degree of control. DUROC D’OLIVES reserves the right to suspend or cancel certain processing if the required personal details are missing, incorrect or incomplete.

Who receives your personal data?

Your personal data will be processed exclusively for internal use within DUROC D’OLIVES. Your personal data will not be sold, transferred or communicated to third parties, except if you have given us your explicit permission beforehand or if the transfer is necessary for the execution of the agreement or is required by law.

How long do we keep your personal data?

Your personal data will be kept as long as necessary for the fulfilment of the intended purposes. They will be deleted from our database when they are no longer needed to pursue these purposes or if the Data Subject validly exercises the right to delete the personal data.

What are your rights?

Guaranteeing lawful and secure processing of personal data

Your personal data shall always be processed for legitimate purposes, as set out in Article 5.

They are collected and processed in an appropriate, relevant and proportionate manner, and are kept for no longer than is necessary to achieve the intended purposes.

Right of access

If you can prove your identity, you are entitled to obtain information about the processing of your personal data. Thus, you have the right to access the purposes of the processing, the categories of personal data, the categories of recipients to whom the personal data are sent, the criteria that determine the period of data retention and the rights you can exercise in relation to your personal data.

Right to rectification of personal data

Inaccurate or incomplete information can be corrected. You can also contact us with a request to amend.

Right to erasure of your personal data

You also have the right to obtain the deletion of your personal data in the following cases:

Your personal data is no longer needed for the intended purpose;
You revoke your consent to the processing of your personal data and there is no other legal basis for processing your personal data;
You have legitimately lodged an objection to the processing of your personal data;
Your personal data is processed in an unlawful manner;
Your personal data must be removed on the basis of a legal obligation.

Deletion of personal data is mainly related to visibility; it is possible that the deleted personal data will remain stored temporarily.

Right to restriction of processing

In some cases, you have the right to request restrictions on the processing of your personal data. This applies in particular in the event of a dispute regarding the accuracy of personal data, if the personal data is necessary in the context of legal proceedings or for the time necessary for DUROC D’OLIVES to establish that you can validly exercise your right to deletion.

Right to object

You have the right to object at any time to the processing of your personal data for “direct marketing” purposes, profiling purposes or purposes arising from the legitimate interests of the controller. DUROC D’OLIVES will cease to process your personal data unless DUROC D’OLIVES can demonstrate that there are compelling legal reasons for processing your personal data that take precedence over your right to object.

Right to data portability

You have the right to obtain the personal data provided to DUROC D’OLIVES in a structured, accessible and machine-readable form. In addition, you have the right to transfer this personal data to another data controller, unless this is technically impossible.

Right to withdraw your consent

You have the right to withdraw your consent at any time, for example if you have given it as a Visitor for direct marketing purposes.

How can you exercise your rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered letter to DUROC D’OLIVES, Smalle Heerweg 160, 9080 Lochristi, Belgium or by email to info@durocdolives.be. We will respond as quickly as possible, and no later than one (1) month after receipt of your request.

Possibility of lodging a complaint

If you have any comments or complaints about the way we handle your personal data, please report them to us first. In this way, we can come to an amicable solution in mutual consultation.

If, after this notification, you are still not satisfied with the processing of your personal details by DUROC D’OLIVES, you have the right to submit a complaint to the competent supervisory authority (for Belgium: https://www.dataprotectionauthority.be).